The Return Policy

In the unlikely event that you are not completely satisfied with your ADA Jewelry, we offer a 30-day guarantee. The jewelry will be accepted for refund or exchange only if  returned in perfect condition, unused and in original packaging within 30 days of receipt.

Returned orders over 500 Euro are subject to a restocking fee of 10% of the value of the returned item/s.

Conditions:

• Earrings cannot be returned due to Health Regulations.
• Items showing signs of wear or those that have been altered or damaged in any way cannot be accepted for refund. Items returned with evidence of wear or additional workmanship will be returned at the sender’s expense. 
• We are unable to extend our return policy for custom made items, however, if these items have manifacturing flaws we will apply our Return Policy
• Gifts are entitled to be exchanged for a non-refundable credit only.  
• ADA Jewelry is not liable for any loss or damage of goods while in transit. 
• We cannot refund the original delivery charge.  
• All shipping costs to ADA Jewelry, as well as any taxes incured shall be payed by the customer. 
• Refunds will be provided, when requested, minus the original postage charge and any bank/merchant fees incurred for the sale transaction.   

International Customers

Returns procedure

To return or exchange your jewelry please take the following steps:

1. Contact ADA Jewelry via email stating your name, contact details, order number and reason for returning the merchandise. ADA Jewelry will advise the return address and confirm the return procedure.
2. Return the shipment via a track-able courier service (eg UPS, DHL). Items should be returned with all original packaging and insured for loss or damage while in transit. ADA Jewelry is not liable for any loss or damage of goods while in transit. Please do not write contents of shipment as jewelry as this will draw possible attention to theft of the package. We suggest you describe shipment as "fashion accessories".  

Repairs & Services

We offer a full jewelry repair and alteration service. Our services include cleaning, repairs and replacing stones, pearls, silver and glass beads.  

To send your item for repair, please:

1. Contact ADA Jewelry via email and we will advise you about the mailing address for return of item/s and discuss the service request with you.
2. We will send you, by email, a form for you have to fill in for all the items subject to repair.
3. Send the item/s, and the form/s via an insured shipping company (eg UPS, DHL) to the given address by ADA Jewelry. We suggest you describe shipment as "fashion accessories" as the package might draw possible attention to theft otherwise.

Conditions:

• All shipping costs to and from ADA Jewelry as well as any import duties and taxes incurred shall be payed by the customer.
• ADA Jewelry is not liable for any loss or damage of goods while in transit.